Shipping policy

Shipping & Delivery Policy

Welcome to RTS Group. We are committed to delivering your orders in a timely and reliable manner. Because we source our high-quality items from multiple warehouses—both domestically and globally—shipping times and methods may vary depending on the product you order.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day. You will receive a separate notification when your order has shipped.

Shipping Times

To offer a wide variety of products, we partner with different suppliers. Your delivery time depends on where the specific product is shipping from:

Domestic Fast Shipping (India): Products shipped locally from within India generally take 3 to 7 business days.
International & Specialty Items (Imported): Products shipped directly from our international warehouses take 10 to 30 business days.
Note: Delivery times may vary depending on location, courier availability, weather conditions, and other unforeseen circumstances.

Multiple Packages (Split Shipments)

If your order contains multiple items, they may be shipped from different warehouses to ensure you receive them as quickly as possible. This means your items might arrive in separate packages and on different days. If one package arrives before the rest, please do not worry; the remaining items are on their way.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.
Free shipping may be offered on selected products or during promotional campaigns.

Order Tracking

Once your order is shipped, a tracking number will be provided via email whenever available so you can monitor your package's journey.

Delays in Delivery

While we strive to ensure timely delivery, RTS Group is not responsible for delays caused by courier services, natural disasters, public holidays, or other events beyond our control.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.
RTS Group is not responsible for orders delivered to incorrect addresses provided by customers.

Damaged or Lost Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging.
If your package is lost in transit, please contact us and we will assist in resolving the issue with the shipping carrier.